We're here and happy to help -- no matter how curious your cat (or you) might be about our products, services, and the like! Here's when you can reach the PrettyLitter team.
Customer Care Hours
Our human helpers are available:
- Monday - Friday
- 7:00AM to 5:00PM Pacific Time
During business hours our Cat Concierge team is happy to help with:
- Product questions and tips
- Order and shipping questions
- Subscription and account updates
- Anything else that keeps your kitty happy, healthy, and curious!
Holidays & Closures
PrettyLitter office and service hours may be impacted by any federal (US) or company recognized holidays. During this time, customer support and order fulfillment may experience a delay.
A list of our confirmed holiday closure dates are below (subject to change):
- 📆️ Thanksgiving, 4th Thursday in November (CLOSED)
- 📆️ Christmas Eve, December 24th (CLOSED)
- 📆️ Christmas Day, December 25th (CLOSED)
- 📆️ New Years Eve, December 31st (CLOSED)
- 📆️ New Years Day, January 1st (CLOSED)
We'll be back on the next business day and ready to assist with all your needs and questions.
Need Help After Hours?
No worries! You can:
- Visit our Help Center anytime. It's curated for quick answers!
- LIVE chat with Kat Bot, our digital AI guide. 🤖️ She's here to make things easy and accessible!
- Send us an email:
- We'll create a support ticket for you to track your request
- We'll get back to you (with a human response) when we're back online
We appreciate your patience and can't wait to connect with you! 💙️