Need a helping paw? Our Customer Care team is here for you -- and your cat -- every step of the way. Whether you have questions about your order, subscription, or anything in between, we've got you covered.
The Best Way To Reach Us
The easiest way to reach support is by submitting a request through our Contact Form. Include your name, the best email address to reach you, and a brief message detailing your request in the space provided. One of our friendly Customer Care experts will get back to you as soon as possible.
You can also email us directly at meow@prettylitter.com. Be sure to include any helpful details (like your order number or account email address) so we can jump right in.
Other Contact Methods
You can:
- Call us at (800) 838-3381 ☎️
- Text keyword SUPPORT to 56174 📲️
- Send us a DM or PM on social media 📩️
- LIVE Chat with us during normal business hours 💻️
When Are We Available
Our human helpers are available:
- Monday through Friday
- 7:00AM to 5:00PM Pacific Standard Time
When To Expect A Response
Our team typically responds within 1 business day (or sooner!). During busy times (like special promotions or holidays), it may take us a little longer -- but we promise we're on it.
We're always happy to help keep things clean, simple, and stress-free. Thanks for being a part of the PrettyLitter family! 😸️