You and your kitties rely on timely deliveries. 🐈️ That’s why we’re committed to getting every PrettyLitter package out the door and on the move ASAP!
We know plans can change, and you may want to update your order after placing it. Unfortunately, once an order has been placed, we’re unable to make changes to it. This includes the shipping address, items ordered, or any other order details.
What can I do instead?
If your order was just placed, contact us right away at meow@prettylitter.com. There may be a short window where we can help before it processes.
To manage future deliveries, visit your account page. From there, you can skip, reschedule, or pause a subscription delivery.
If your order has already shipped, our return policy may apply. Email us at meow@prettylitter.com for guidance.
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Still need help? Email us at meow@prettylitter.com and include your order number so we can assist you faster.