We cannot guarantee an order cancellation request, but we're always happy to try! Contact Us during business hours within 30 minutes of your order being placed if:
- You've had a change of heart
- You are looking to cancel this purchase
Why Can't I Cancel An Order?
You and your kitties rely on timely deliveries. And we’re committed to getting every PrettyLitter package out the door and on the move ASAP! 🐈️
- Once a new order has been confirmed, it passes electronically to a fulfillment center nearest you!
- One of our warehouse specialists prints your packing ticket in real-time to start prepping your little one's package for shipping and transit!
What Are My Options?
If your order cannot be cancelled, it may still be eligible for return within 14 days of delivery. For more information on our Cancel & Refund Policy, click here.
Don’t fur-get! ☝️
As an active subscriber, you can also make changes to your shipment schedule by skipping your next order, rescheduling a future delivery, or pausing your subscription.
To make any changes, login to your account below:
Have a question, or need support? Our Customer Care team is just a whisker away!