If you think you may have more than one PrettyLitter account (or you're seeing duplicate subscription activity), don't worry -- it happens! Most duplicate profiles are created by accident, like when a different email address is used at checkout or a passwordless login link is requested from another inbox.
How To Tell If You Have A Duplicate Account 🤔️
You may have a duplicate account if you notice:
- Two different email addresses tied to PrettyLitter orders or communications
- Duplicate charges, or more than one order scheduled
- Multiple subscriptions showing up unexpectedly
- Trouble accessing the "right" account history
What You Should Do Next ☑️
Because accounts and subscriptions contain personal billing and order information, the safest way to resolve duplicates is with the help from our Customer Care team.
Please contact us so we can securely:
- Locate both profiles
- Confirm which account should stay active
- Cancel or merge duplicate subscriptions (if needed)
- Make sure future deliveries and billing are correct
Make sure to have the email address(es) you may have used ready, along with your full name, shipping zip code, and any recent order numbers (if available).
Important Note 🚨️
To protect your privacy, we may need to verify your account or validate you as an authorized decision maker on the profile before making any changes -- especially if billing or subscription details are involved.
We're not paranoid... we just believe in being extra cautious, so you don't have to be!
Here's some additional resources if you're thinking about getting in touch! 💙️