Help! I Can't Login

Hmm... have we activated your account yet? 🤔️

An account invite might still be pending if you're experiencing one or more of the following login issues:

  • My login wasn't recognized
  • I reset my password, and I still can't login

Account activation is just a fancy way of saying you haven't registered a password yet. This usually happens if a password was not setup when completing your very first online checkout with us. NOTE: Your email is saved automatically for future order confirmations and ship alerts. ✔️

To confirm or complete your account activation, click below:

  • To activate a PrettyLitter.com account, click here.
  • To activate a PrettyLitter.ca account, click here.

If you still need assistance, let us know and we'll be happy to help you troubleshoot further. You can email us at meow@prettylitter.com, or chat with one of our available support team members.

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